FREQUENTLY ASKED QUESTIONS

HOW LONG DOES SHIPPING TAKE?

Orders are processed within 1–2 business days. Delivery takes 4–7 business days after dispatch, bringing the total estimated delivery time to 5–9 business days. Every order includes complimentary tracking.
WHERE DO ORDERS SHIP FROM?

We work with international fulfillment partners and ship directly from our fulfillment network in Asia. Our authorized US return center is located at 3450 NW 115th Ave, Doral, FL 33178, United States.
WHAT IS YOUR RETURN POLICY?

You may return any item within 30 days of receiving it—no questions asked. Full details are available on our Returns & Refund Policy page.
HOW DO I TRACK MY ORDER?

You’ll receive a tracking link by email within 24 hours of dispatch, allowing you to follow your order all the way to your door.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay.
HOW CAN I CONTACT YOU?

Email us at support@colincharles.com or call +1 (315) 540-9142.

Our customer service hours are Monday through Friday from 9:00 AM to 5:00 PM and Saturday through Sunday from 9:00 AM to 1:00 PM (EST).

CONTACT US

Available from Monday to Friday, 9am to 5pm. Available on Saturday and Sunday from 9am to 1pm.