Terms of service

Overview

By visiting the Colin Charles website or placing an order, you agree to these Terms of Service.

If you do not agree to these Terms, you should not use our website.

Eligibility

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian.

By placing an order, you confirm that your information is accurate and that you are legally able to enter into a contract with Colin Charles.

Account registration

If you create an account with Colin Charles, you are responsible for keeping your login details secure and for all activity conducted through your account.

We reserve the right to refuse service or close accounts at our sole discretion.

Products

Colin Charles product images are provided for illustration purposes. Colors, appearance, and other details may differ slightly from the actual product.

Product availability

All products are subject to availability.

If an item becomes unavailable after you place an order, Colin Charles will notify you and either provide a full refund or, with your approval, send a replacement.

Pricing

All Colin Charles prices are shown in USD and include applicable taxes.

We may change prices at any time. If a pricing error occurs, we may cancel orders placed at the incorrect price and provide a full refund.

Payment methods

Colin Charles accepts Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

Available payment methods are displayed during checkout. Payment must be completed in full before your order is shipped.

Order acceptance

Your order is an offer to purchase from Colin Charles.

We may accept or decline an order for any reason, including product unavailability, pricing errors, or suspected fraud.

Order processing and cancellation

Colin Charles can only accept cancellations within 12 hours after an order is placed.

After this period, the order will be processed and shipped.

Shipping and delivery

Shipping timeframes are estimates and are not guaranteed.

Colin Charles is not responsible for delivery delays caused by carriers, customs, or circumstances beyond our control.

Full information is available in our Shipping Policy.

Returns and refunds

Colin Charles handles returns and refunds according to our Returns and Refund Policy, which forms part of these Terms.

Errors, inaccuracies and omissions

Information on the Colin Charles website may occasionally contain typographical errors, inaccuracies, or omissions.

We may correct errors and update information at any time without prior notice.

Prohibited uses

You may not use the Colin Charles website or products for an unlawful purpose, violate applicable regulations, infringe intellectual property rights, harass or discriminate against others, provide false information, upload viruses, or interfere with our security features.