Refund policy

Return window

Colin Charles accepts returns within 30 days after you receive your order, no questions asked.

Order cancellation

You may cancel your order free of charge within 12 hours after placing it by emailing support@colincharles.com.

After 12 hours, your order may already be processing and can no longer be cancelled. You can still return it once it arrives.

What condition must the item be in?

Your item must be unworn, unused, and returned in its original packaging with all tags still attached.

We cannot accept items that have been worn or used, or that are missing their original packaging.

Non-returnable items

Colin Charles cannot accept returns of personalised or custom-made products, sealed hygiene products if the seal has been broken, or gift cards.

Who pays for return shipping?

The customer is responsible for return shipping costs. Depending on your location and chosen carrier, estimated return shipping costs are between $5 and $20 USD.

If your item was delivered damaged or defective, Colin Charles will cover the full cost of return shipping.

Are there any restocking fees?

No. Colin Charles does not charge restocking fees.

Where do I send my return?

Colin Charles Returns
3450 NW 115th Ave, Doral, FL 33178, United States

Please contact our customer service team before sending a return. Returns sent without prior approval may not be accepted.

My item arrived damaged, what now?

If your item arrived damaged or defective, please contact Colin Charles within 30 days after receiving your order.

We will send a free replacement or provide a full refund.

How long does a refund take?

After we receive and inspect your return, Colin Charles will process your refund within 5 business days.

The refund is sent to your original payment method. Depending on your bank, it may take another 3 to 5 business days to appear on your statement.

Partial refunds

In certain cases, Colin Charles may grant a partial refund, such as when an item is returned with minor signs of use or without its original packaging.

We will always contact you before processing a partial refund.

Questions?

Email: support@colincharles.com
Phone: +1 (315) 540-9142

Customer Service Hours (EST):

Monday to Friday: 9:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 1:00 PM