Privacy policy

What data do we collect?

When you place an order with Colin Charles, we collect your name, email address, shipping address, and payment information.

We also use cookies to collect browsing data so we can improve your experience.

How do we use your data?

Colin Charles uses your data to process and deliver your order, send order updates, provide customer support, and improve our website.

We do not sell your personal data to third parties.

How long do we keep your data?

We retain order data for 7 years to comply with tax and accounting requirements.

Marketing data is stored until you unsubscribe, while cookie data expires after 12 months.

Third-party services

Colin Charles uses Shopify to operate our store.

When needed to fulfil your order or communicate with you, we may share your information with payment processors, shipping partners, fulfilment providers, and email marketing services.

International data transfers

Some service providers used by Colin Charles may be located outside the United States.

When your information is transferred internationally, appropriate contractual or equivalent safeguards are used to protect it.

Children’s data

Colin Charles is not intended for children under 16. We do not knowingly collect personal information from anyone below this age.

Your privacy rights

You may request access to, correction of, deletion of, or portability of your personal information.

You may also object to certain processing activities or withdraw your consent at any time.

To exercise your rights, contact Colin Charles at support@colincharles.com.

Cookies

The Colin Charles website uses cookies to improve your browsing experience.

You can disable cookies through your browser settings or manage them using the cookie banner on our website.

Changes to this policy

Colin Charles may revise this Privacy Policy from time to time.

Any changes will be published on this page together with the updated date.

Contact

If you have questions about this Privacy Policy, contact Colin Charles:

Website: colincharles.com
Email: support@colincharles.com
Phone: +1 (315) 540-9142

Customer Service Hours (EST):

Monday to Friday: 9:00 AM - 5:00 PM
Saturday to Sunday: 9:00 AM - 1:00 PM